Position Overview

This entry to mid‑level role supports daily sales operations while contributing to a multi‑year modernization initiative focused on improving sales and order management workflows. The position blends sales support, order processing, data accuracy, and systems improvement. It operates in a hybrid workplace with regular in‑office collaboration and optional travel for training or team events.

Key Responsibilities

- Sales & Customer Support - Supporting Nuclear Projects
- Assist account managers with proposals, customer inquiries, and sales support activities.
- Generate accurate customer-facing parts quotations using affiliate data.
- Coordinate customer-facing activities such as product demonstrations, trainings, tours, and presentations.

Order & Transaction Management

- Prepare, review, and book customer orders and revisions.
- Validate order completeness and consistency by coordinating with internal teams and customer stakeholders.
- Initiate sales orders and purchase orders to vendors based on customer requirements.
- Ensure timely shipment, billing, and documentation for parts orders.
- Manage parts procurement, order processing, and importation in coordination with global affiliates.
- Interface with product, factory, and marketing groups to resolve configuration or technical issues.




- Monitor profitability for orders in backlog and validate discount rates for smaller transactions.
- Resolve issues related to transaction quality and data accuracy.
- Review and sign off on small bids or proposals; validate technical solutions for smaller markets when required.

Process Modernization & Systems Improvement

- Research and document current processes, gaps, and improvement opportunities.
- Design improved workflows aligned with business needs and operational efficiency.
- Develop and configure Microsoft-based tools to support modernized processes.
- Conduct user testing, gather feedback, and refine solutions.
- Support rollout, adoption, and stabilization during phased implementation.
- Maintain and enhance tools, templates, and workflows to drive consistency and reliability.

Preferred Skills & Tools

Must-Have

- SAP (E35) experience in procurement, order entry, and data management.
- Strong attention to detail, organization, and adaptability.
- Ability to manage large datasets with accuracy.

Nice-to-Have

- Experience with Microsoft Power Automate or similar automation tools.
- Background in commercial operations, finance, or sales operations.
- Comfort working with cross-functional teams and complex data.

📌 Sales Support Professional (Laurentides)
🏢 NES Fircroft
📍 Laurentides