DescriptionSUMMARYThe Facilities Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. KEY DUTIES & RESPONSIBILITIESService Delivery Manage work orders to completion in BGIS or client-based web application. Vendor relationship management.Facilitate alignment of client required services with contracts, schedules, and Pos. Review of work orders to determine if invoiceable or non-invoiceable. Schedule access for internal and external service providers with the facility when required. Prepare weekly/monthly summaries of work order performance for internal and external service providers. Follow up with internal and external service providers to ensure all SLA's are achieved. Ensure client required supporting documentation for quote and invoice submissions are provided. Review and submit all estimates to the required approver(s) following client quote process.



Submit Comply Works requests.Other duties as assigned.Data Integrity Adheres to processes and company standards. Maintain a database of requests to meet reporting and analysis requirements. Report Intelex incidents. Memorable Customer Experiences Establish and maintains working relationships with Clients and service providers.Review CSAT.KNOWLEDGE & SKILLSKnowledge of RealSuite and other BGIS applications. (1-3 years experience)Strong customer-oriented skills. (1-3 years experience)Solid administrative and organizational skills. (1-3 years experience)Analytical and problem solving skills. (1-3 years experience)Ability to work independently. (1-3 years experience) Strong attention to detail and data accuracy. (1-3 years experience)Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)Experience working in a Shared Service environment. (1 year experience)Licenses and/or Professional AccreditationNone required.This is a regular, full-time position with a salary range of $54,185 - $ 67,732 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.

📌 Facilities Coordinator - $54,185 - $67,732 A Year (Toronto)
🏢 BGIS
📍 Toronto