About FacilityOS

FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect and collaborate.

About the role:

To support our growth, we are expanding our Customer Success team and are looking for a Customer Onboarding Specialist . Working in Customer Onboarding, you will own the entire FacilityOS onboarding process, from training to kiosk hardware delivery, delivering first value, and project managing a successful implementation. In implementing FacilityOS to large global enterprises, you’ll focus on helping customers achieve fast time to value and building confidence in our platform by owning the post-sales setup experience.

Client Consultation

- Run productive onboarding calls and training sessions with customers to educate and guide through configuration process. This is a highly customer-facing role.
- Consult with the client to gather and document use-case configuration requirements.
- Take point on resolving implementation issues: hardware delivery, software setup accuracy.
- Ensure FacilityOS software is configured according to the customer’s use cases and outlined configuration workflow to drive fast adoption at launch.

Onboarding Project Management

- Own and manage the customer relationship from the point of sale through successful implementation.
- Coordinate hardware deployment either internally or to a third-party logistics provider.




- Project manage onboardings, regularly reviewing data to assess progress and take action where required.
- Focus on achieving high customer onboarding satisfaction scores and fast time to value.
- Build customer accounts within the FacilityOS portal in alignment with compliance guidelines.
- Handle customer workflow, facility, and personal information according to sensitive data handling best practices.
- Review Deals won notes to identify rollout challenges and plan accordingly.
- Take initiative on special projects to improve onboarding processes in alignment with the customer journey.
- Oversee the deployment function, handling packaging for deployments as needed.

Experience You’ll Bring

- Extroverted and comfortable leading multiple training sessions per day.
- Enjoy talking to clients from diverse backgrounds; we are a tech company with global clients.
- Solution-oriented with strong collaboration and communication skills.
- Strategic and organized, able to oversee multiple onboardings at once.
- Owner’s mindset with hands-on involvement in all aspects of customer onboarding.
- Effective multitasking and outgoing communication to maintain implementation SLA and positive CSAT.
- Willing to wear multiple hats in a fast-growing startup and provide feedback to mature the onboarding process.
- Experience in SaaS with a client-facing onboarding role.




- Independent and proactive; able to search resources and document answers for future use.
- 2+ years in project management, SaaS onboarding, account management, or related customer success roles.
- Ability to juggle priorities and thrive under pressure.

Why work at FacilityOS

We work hard and play hard in a fast-paced, collaborative workplace that values respect and teamwork. Benefits include:

- Comprehensive health coverage
- Hybrid work environment
- Opportunity for advancement and growth
- Catered events, snacks, and drinks
- Birthday and life celebrations
- Two annual company parties

FacilityOS Commitment

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will accommodate individuals with disabilities throughout the recruitment process; please advise us of any needs when your interview is booked.

Please note that all candidates must be legally eligible to work in Canada or the United States.

Background and Reference Checks

Any offer may be conditional upon background checks including criminal record, credit, and employment and educational verifications. A reference check will also be conducted. We may use AI tools to support parts of the hiring process; these tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about data processing, please contact us.

FacilityOS thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.

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📌 Customer Onboarding Specialist (Toronto)
🏢 FacilityOS
📍 Toronto