Enhance customer relationships at Scotiabank as a Virtual Mortgage Retention Specialist in Scarborough, ON. This in-office role focuses on mortgage renewal and customer satisfaction through tailored financial strategies. This pivotal role involves retaining and servicing mortgage renewal customers with a financial planning approach.

You'll work from 10:00 AM to 8:00 PM ET, connecting with clients to assess their needs and present customized options. Your expertise will help deepen relationships while achieving retention goals for multiple branches across Canada. Key Responsibilities:
Provide expert mortgage solutions through proactive customer outreach
Identify customer financial goals and recommend appropriate strategies




Manage assigned renewal leads with effective negotiation tactics
Execute the Customer Experience Model during all client interactions
Collaborate with financial advisors and other service specialists Requirements:
Solid knowledge of residential mortgage products and processes
Experience in a customer-facing financial role
Post-secondary degree in business or finance is an asset
Proficient in Microsoft Teams and Salesforce
Excellent written and verbal communication skills Drive impactful customer connections and enhance mortgage retention at Scotiabank in Scarborough.

📌 Virtual Mortgage Retention Specialist Scarborough Toronto
🏢 Scotiabank
📍 Toronto