Join VTR as a Service Operations Manager, where you'll manage the service department and optimize customer support across international regions. This role is pivotal in ensuring reliable service delivery for VTR’s clientele. As the International Service Manager, you will report to the Head of Global Operations and focus on enhancing service consistency and efficiency.
Responsibilities include team management, customer communication, and strategic service planning to align with VTR's mission and operational standards. Key Responsibilities:
Coordinate service tasks for the support team
Create and update service department budgets
Implement key performance indicators to track service efficiency
Conduct regular site visits to customers
Maintain documentation of service data and schedules Requirements:
Solid expertise in the service management process
Excellent writing and communication skills
Experience in team leadership and coaching
Proficiency in Microsoft Office applications
Willingness to travel internationally when necessary Make a significant impact in global service operations at VTR as a Service Operations Manager, focusing on quality and customer satisfaction.
📌 Service Operations Manager At Vtr Grimsby (Canada)
🏢 VTR Feeder Solutions
📍 Canada
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