Lead transformative omni-channel strategies at VML as a Senior Experience Strategist. Elevate engagement and loyalty as you drive customer-centric initiatives across dynamic digital ecosystems. This role calls for a visionary leader with over 7 years of experience in customer experience strategy, CRM, and strategic planning.

You will architect cutting-edge customer engagement frameworks for major brands, ensuring seamless execution across multiple platforms. Join the energetic Experience Strategy team at VML MAP, where strategic mentorship and collaboration with cross-functional teams shape groundbreaking work. Key Responsibilities:
Define strategic frameworks for customer interactions
Lead creative CRM strategies and journey mapping




Drive cross-functional collaboration across teams
Direct advanced research and facilitate strategic workshops
Champion data-driven planning using CRM tools Requirements:
7+ years in CRM or customer experience strategy
Proficiency in Salesforce or Adobe Experience Cloud
Exceptional communication and negotiation skills
Proven track record of developing omni-channel strategies
Strong organizational and project management abilities Bring your expertise in strategy, CRM, and digital ecosystems to revolutionize experiences for top-tier clients at VML.

📌 Senior Experience Strategist At Vml Toronto
🏢 twentysix
📍 Toronto