The Transport Operations Manager is responsible for overseeing & optimizing the transportation processes to ensure efficient on-time deliveries and to resolve potential delays as they arise. This role involves shipment follow-up and tracking on a weekly basis, operational issue resolution, first level escalation management, and collaboration with key stakeholders such as carriers, distribution centres, and brand partners.

Main Responsibilities

- Operational escalations: Act as the first level of escalation for transport-related operational issues, ensuring swift resolution.
- Service provider & DC meetings: Conduct regular operational meetings with carriers and distribution centers to align on performance and expectations.
- Route management: Maintain and optimize transportation routes using SAP tables to enhance efficiency and cost-effectiveness.
- Allocation management: Manage the allocation of shipments to carriers and routes to balance cost, service level, and operational constraints.
- Claims management & LSO: Handle transport-related claims, liaise with service providers, and ensure compliance with legal and service obligations.
- Exception management: manage exceptions in shipping and account set-up with parcel and freight carriers, orchestrate the in- and external communication

Manage Inbound transport operations and quality of service

- Shipment Follow-Up: Monitor and track shipments on a weekly basis to ensure on-time delivery and resolve potential delays.
- Ensure accurate Shipment tracking/reporting
- Manage the inbound shipments and coordinate with local carriers for accurate arrival times
- Collaborate with DC’s and ensure “as planned” shipment execution
- Monitor and improve service agreements as well as lead-times, and audit them based on SLA’s
- Manage the escalation process for service failures to ensure corrective actions are in place
- Direct shipments: Oversee and coordinate direct shipments from factories to customers, ensuring smooth execution and minimal disruptions.





Manage Outbound transport operations and quality of service

- Oversee and actively manage Outbound shipments on a frequent basis, in alignment with the Account Manager
- Collaborate with DC’s and Omni-channel sales teams (weekly basis)
- Monitor and improve service agreements and lead-times
- Contribute to Outbound transportation projects in close relationship with all internal/external stakeholders (DC, customs, IT, …)
- Support carriers’ performance evaluation based on our service framework in terms of reliability, quality, cost
- Introduce service/quality criteria defined by the management and audit them based on SLA’s
- Manage all escalations coming from carriers, internal customers or departments resolving issues and provide solutions
- Retail Deliveries: Manage and oversee the delivery process for retail partners, ensuring efficient last-mile execution.

*Business travel required 20% of the time

Skills & Abilities

- Knowledge of supply chain management and distribution chain
- Knowledge of transportation modes (Sea, Air, Road freight, Parcel)
- Fluent in English – verbal and in writing
- Computer skills: Microsoft Office, TMS (Transportation Management System), SAP ERP/TM is a plus
- Knowledge of Incoterms and Customs processes
- Knowledge in process management
- Result orientation, ability to execute operations and to take operational actions proactively
- Good communication - verbal and in writing
- Attention to details and ability to check and report factual & reliable information
- Structured and organized
- Autonomy
- Ability to stand back & to deal with uncertain situations, adaptation & flexibility
- Sense of customer service
- Ability to work as a team member and to collaborate
- Ability to analyze situations, to prioritize and to find solutions with the different stakeholders
- Ability to work in a multicultural environment

Education & Experience

- minimum 5 years skilled experience in logistics/transportation
- Bachelor's degree in logistics/transportation/supply chain or equivalent experience.

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📌 Transportation Operations Manager (North Vancouver)
🏢 AMER SPORTS CANADA
📍 North Vancouver