Requisition ID:

Purpose

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology that primarily services small business, commercial and corporate clients. Your role will support this vision by delivering technical support and solutions to meet the needs of our customers.

Responsibilities

- Provide production support for assigned applications, including identifying, evaluating, escalating, and resolving problems while supporting team members.
- Participate in a rotation to carry on‑call responsibilities approximately 50% of the time to ensure systems support is readily available.
- Keep current on rapidly changing technological trends, document and self‑teach new technologies, and maintain an understanding of business and technology strategies.
- Support applications to meet business objectives by analyzing user requirements and providing technical specifications.
- Champion a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Consider the Bank’s risk appetite and risk culture in day‑to‑day activities and decisions.
- Contribute to a high‑performance environment and an inclusive work workplace.

Qualifications

- Experience with Google Cloud, AWS, Azure, or other cloud‑based development stacks is a plus.
- Use of analytics to enable day‑to‑day conversations and decision making.
- Previous experience in a technical or operational support helpdesk role.
- Familiarity with databases such as MySQL, PostgreSQL or MongoDB.




- Bilingual proficiency in English and Spanish is an asset.
- Incident Management experience.

Working Conditions

- Work in a standard office‑based environment. Availability to work nights and weekends when required.

Benefits

- You’ll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise.
- Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations – We are committed to creating and maintaining an inclusive and accessible environment for everyone.
- Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits starting on day one.
- Community Engagement – Opportunities for engagement and belonging with various programs.

Location

Canada : Ontario : Toronto

Accommodation

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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📌 Bilingual Application Support Analyst-Global Payments Engineering ( English/Spanish) (Toronto)
🏢 Scotiabank
📍 Toronto