We are looking for a reliable, guest-focused Night Auditor to join our Guest Services team at the Home2 Suites by Hilton – Toronto/Brampton West. In this role, you will be the primary front desk contact during overnight hours — welcoming guests, handling check-ins and check-outs, answering calls, and resolving inquiries — while also performing nightly financial reconciliations to ensure accuracy for the next day.

This is not a back-office-only position. You are a key member of our front desk team, delivering the same warm, skilled service our guests expect, with the added responsibility of balancing daily transactions and correcting account discrepancies.

Key Responsibilities
Greet and welcome guests upon arrival and assist with departures in a courteous, friendly manner
Process check-ins, check-outs, reservations, cancellations, and payments accurately
Answer switchboard and all incoming calls within 3 rings, following Hilton Brand Standards
Reconcile daily transactions, balance cash, and correct any guest account or profile discrepancies
Process early morning checkouts and ensure all guest communications are accurately logged and delivered




Handle guest inquiries, requests, and complaints with professionalism and tact
Maintain guest security through effective key control and confidentiality
Update guest accounts and process charges and payments accurately
Stay informed about local attractions, hotel services, and events
Demonstrate proficiency with PEP/Hotelkey (Hilton's property management system)
Work collaboratively with all team members and assist with other duties as assigned by management
Maintain personal appearance and hygiene in accordance with company policies

Qualifications
Minimum 1 year of hotel front desk or night audit experience (required)
Available to work consistent overnight shifts
Solid attention to detail and basic math skills
Excellent communication and customer service skills
CPR / First Aid certification is preferred

Pay: From $18.75 per hour

Perks
Dental care
Discounted or free food
Extended health care
On-site parking
Vision care

Work Location: In person

📌 Night Auditor/guest Services Associate Brampton
🏢 Home2 Suites - Brampton West
📍 Brampton