Mobile Device / M365 Support Analyst – Intune & MDM
Location: Burnaby, BC
Work Arrangement: Hybrid – 2 days onsite
Contract: Initial 6 months, with solid possibility of extension
Start Date: September 2026
We are seeking a Mobile Device / M365 Support Analyst for a contract opportunity in Burnaby, BC. This role is ideal for someone with strong hands-on experience supporting enterprise mobile devices, Microsoft 365, SharePoint, and endpoint management technologies.
Key Responsibilities
Configure, support, and troubleshoot Android and Apple iOS/iPadOS devices and tablets .
Diagnose mobile device hardware, software, connectivity, and application issues.
Support Microsoft 365 applications and services in an enterprise environment.
Provide SharePoint support, including document management, permissions, collaboration features, and end-user assistance.
Support endpoint and mobile device management activities.
Assist with requirements gathering, documentation, testing, and stakeholder coordination.
Work with internal teams and vendors to resolve technical issues and support project deliverables.
Maintain technical and process documentation.
Must-Have Qualifications
5+ years of relevant enterprise IT support, systems support, or business analysis experience.
Robust hands-on experience with Android and Apple iOS/iPadOS devices .
Experience supporting Microsoft 365 .
Experience with Microsoft SharePoint .
Robust troubleshooting and end-user support skills.
Excellent communication and stakeholder coordination skills.
Nice to Have
Microsoft Intune
MDM / MAM
Microsoft Entra ID / Azure Active Directory
Conditional Access and mobile security
ServiceNow
ITIL experience or certification
Experience in a large enterprise, public sector, or utilities environment
Candidates should be comfortable working onsite in Burnaby two days per week and providing their own laptop/equipment for the engagement.