Job Overview

We're looking for a Level 1 IT Technician to join our team on a part-time basis. This role is a excellent fit for someone who is reliable, detail-oriented, and takes documentation and process seriously — whether you're an experienced tech looking for flexible part-time hours, or a strong student who's sharp on process and eager to build real-world IT experience.

Hours are flexible within normal business hours, so this role can work around a class schedule, a second job, or other commitments — as long as the work gets done consistently each week.

What You'll Do
Provide Level 1 technical support (troubleshooting hardware, software, and basic network issues)
Document all tickets, resolutions, and recurring issues clearly and consistently
Follow existing IT processes and procedures, and flag gaps or improvements when you see them
Escalate more complex issues to senior IT staff with clear notes and context
Assist with basic account, access, and equipment setup/support
Occasionally support in office tasks when remote troubleshooting isn't enough

What We're Looking For
Comfortable with core IT Level 1 tasks:



password resets, basic troubleshooting, ticket handling, common software/hardware issues
Strong documentation habits — this matters as much as technical skill for this role
Ability to follow (and improve) established processes
Reliable and communicative, especially given the flexible/remote nature of the role
Prior IT experience preferred, but we're open to strong candidates (including students) who can demonstrate solid documentation and process discipline
Able to occasionally travel to customer sites for on-site support as needed

Why This Role
Flexible daytime scheduling — works around school, other jobs, or personal commitments
Mostly remote, with in-person work only when truly needed
Excellent opportunity to build real IT support experience with a focus on doing it right (documentation, process, follow-through)

Pay: $20.00-$25.00 per hour

Advantages
Flexible schedule
Work from home

Work Location: Hybrid remote in Pickering, ON L1V 2X8

📌 It Technician I — Part Time, Flexible Daytime Hours Pickering (Canada)
🏢 GTA Computer u0026 Network Solutions
📍 Canada