Elevate your career as a Customer Service Advocate with Saskatchewan Crop Insurance Corporation (SCIC). This term position emphasizes expertise in agricultural customer service and complaint resolution, supporting SCIC’s vital programs. Reporting to the Customer Service Manager, you will serve as a subject matter expert across key areas such as AgriStability and Crop Insurance.

Your role involves resolving escalated customer complaints, providing transparent communication, and presenting appeals documentation. Engage with internal teams to continuously improve policies and procedures, ensuring best practices are followed. Key Responsibilities:
Respond to complex customer inquiries and complaints
Prepare and present appeal documentation to the Provincial Appeal Panel




Collaborate with teams on policy development
Investigate Ombudsman inquiries and recommend solutions
Support legal counsel during discovery proceedings Requirements:
Diploma in Agriculture or Business (2+ years experience)
Solid writing skills with successful writing exercise completion
Familiarity with Saskatchewan agriculture practices
Excellent analytical and problem-solving abilities
Effective communication skills across diverse stakeholders Utilize your customer service expertise to enhance SCIC’s commitment to service excellence and community support.

📌 Customer Service Advocate At Scic Melville (Canada)
🏢 Saskatchewan-Crop-Insuranc
📍 Canada