Enhance customer service at Air Liquide as a Customer Experience Representative in Burlington, ON. This contract role offers competitive compensation and a supportive cooperative workplace. As a Customer Experience Representative, you will be the primary contact for industrial gas customers, ensuring smooth order fulfillment and service reliability.
Your expertise in navigating ERP systems like Oracle, and managing customer cases through Salesforce, will be essential for meeting the organization's high standards while delivering a safety-conscious experience. Key Responsibilities:
Process diverse order types and manage the complete order lifecycle
Utilize CPQ tools to generate quotes and convert to sales orders
Navigate Oracle ERP for cylinder balances and inventory checks
Manage customer cases in Salesforce for a comprehensive view
Handle customer escalations and maintain explicit communication Requirements:
Post-secondary diploma in Marketing, Sales, or related field
Effective communication skills in English
Time management and team collaboration aptitude
Familiarity with Google Suites office applications
2 to 5 years in a similar role preferred Utilize your customer service expertise and ERP knowledge to thrive in a meaningful role at Air Liquide in Burlington.