Elevate customer satisfaction as the Customer Experience Lead in Port Alberni, BC with Scotiabank. Lead a dynamic retail service team and foster exceptional service delivery. As a Customer Experience Lead at Scotiabank, you will oversee a team of Customer Experience Associates, focusing on building solid customer relationships and enhancing service excellence.

This role involves acting as Officer in Charge for emergencies, contributing to branch success, and leading change management initiatives for current policies. Key Responsibilities:
Lead and manage the Customer Experience team effectively
Build lasting customer relationships through superior service
Handle emergency situations and escalated customer issues
Identify prospects to improve overall customer experience
Assist in implementing new policies and procedures Requirements:
Proven leadership skills to coach and develop teams
Previous experience in team management
Versatile schedule availability
Strong banking experience is an asset
Technical skills in digital banking promotion Drive a positive customer experience while advancing your career with Scotiabank in Port Alberni.

📌 Customer Experience Lead At Scotiabank Port Alberni
🏢 Scotiabank
📍 Port Alberni