Overview

We are seeking a qualified and organized Front Desk Agent to join our team. This role is essential in providing exceptional customer service, managing administrative tasks, and ensuring smooth daily operations at our office. The ideal candidate will have strong clerical skills, proficiency with office software, and experience in customer support environments, including medical or dental offices.

This position offers an opportunity to be the first point of contact for clients and visitors while supporting various administrative functions.

Duties
Greet and assist visitors, clients, and patients in a courteous and professional manner
Manage multi-line phone systems, screen calls, and direct inquiries appropriately
Perform data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks
Handle appointment scheduling, confirmations, and cancellations efficiently
Maintain organized filing systems both digitally and physically
Support bookkeeping activities including basic bookkeeping and record keeping
Assist with administrative tasks such as proofreading documents, preparing correspondence, and managing mail
Ensure the front desk area is tidy and welcoming at all times




Support other office staff with clerical duties such as photocopying, faxing, and inventory management
Uphold excellent phone etiquette and customer service standards to support client satisfaction

Qualifications
Proven experience in office administration or clerical roles; medical or dental office experience is a plus and opera Pms system experience is required
Solid computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and QuickBooks
Excellent organizational skills with keen attention to detail and accuracy in data entry and proofreading
Experience handling multi-line phone systems and providing exceptional customer support
Ability to manage multiple tasks efficiently in a fast-paced setting
Strong communication skills with professional phone etiquette
Previous experience with front desk operations or administrative support preferred
Ability to work independently with minimal supervision while maintaining a positive attitude
High school diploma or equivalent required; additional administrative or bookkeeping certifications are advantageous

Pay: $19.00 per hour

Benefits
Dental care
On-site parking

Work Location: In person

📌 Front Desk Agent Etobicoke
🏢 Best Western Premier Toronto Airport carlingview Hotel
📍 Etobicoke