JOB DESCRIPTION:

· Provide superior guest service, assist guests with check-in and check-out and handle all guest account transactions.

· Answer telephone calls in a explicit, friendly manner and assist callers over the telephone.

· Reservation duties range from assisting callers with booking reservations, maintaining Hotel room rates and maximizing Hotel revenues.

· Provide information on hotel facilities, services and the surrounding areas.

· Address guest concerns and issues.

· Complete daily check list and other assigned duties and tasks.

· Maintain float and complete shift audits.

· Follow emergency and safety procedures.

JOB REQUIREMENTS:

· Hospitality standards must be used at all times; eye contact, smile, speak first to guests, engage in polite conversation and use the guest surname.

· Must possess superior customer relation skills and the ability to set a positive example of service and integrity at all times.

· A spontaneous desire to delight and provide excellent guest service is essential

· Must be friendly, outgoing and demonstrate positive behaviours.

· Must be approachable and a team player.

· Self-motivated and able to work productively with minimal supervision.





· Must be capable of researching and resolving numerical problems in addition to maintaining accurate cash transaction records.

· Excellent personal presentation.

PHYSICAL JOB REQUIREMENTS:

· Ability to stand for long periods of time.

· Continuous use of a computer.

· Must have a great deal of energy and enthusiasm.

EXPEREINCE and SKILLS:

· One to two years experience in a customer service role dealing with the public. Hospitality experience would be considered an asset

· Proficiency in Stay in Touch or other PMS an asset.

EDUCATIONAL REQUIREMENTS:

· Grade 12 (or equivalency) required

· Post secondary education in hospitality or other related field an asset

WORK SCHEDULE: Shifts will vary

Must be available to work days, evenings, holidays, and weekends.

Job Types: Permanent, Part time

Pay: $19.93 per hour

Advantages:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
Paid time off
RRSP match
Vision care
Wellness program

Experience:
Hotel & Accommodations Guest Services Staff: 1 year (preferred)
customer service: 1 year (preferred)

Work Location: In person

📌 Guest Service Agent Saint John (Canada)
🏢 Saint John Harbourfront Hotel
📍 Canada