Elevate your customer service career as a Bilingual (French/English) Customer Support Specialist with Perkopolis in Toronto. Engage with customers while providing expert technical support every day. Join Perkopolis, the Toronto branch of PerkSpot, as a vital member of the Customer Support team.

This role requires proficiency in both French and English, alongside experience in managing support tickets. You will develop expertise in company tools and focus on delivering top-notch service while building robust internal relationships to enhance customer satisfaction. Key Responsibilities:
Provide timely support via phone, email, and chat
Document all customer inquiries accurately
Prioritize tickets and escalate issues as needed
Assist with user account setup and maintenance
Build relationships with customers and internal teams Requirements:
3+ years in customer support roles
Bilingual in French and English, both written and oral
Knowledge of computer networking terms
Familiarity with Zendesk preferred
Solid organizational and analytical skills Bring your skills and positive attitude to Perkopolis and make an impact in customer support.

📌 Bilingual Customer Support Specialist Toronto (Canada)
🏢 PerkSpot
📍 Canada