We are seeking a dynamic and energetic Assistant General Manager to join our hospitality team. In this pivotal role, you will support the overall operations of the establishment, ensuring exceptional guest experiences and smooth day-to-day management. Your leadership will inspire staff, uphold service standards, and foster a welcoming environment that encourages guest loyalty. This position offers an exciting opportunity to develop your managerial skills within a vibrant, customer-focused setting.
Responsibilities
Assist in overseeing daily hotel operations, including front desk management, guest services, and staff supervision
Lead and motivate team members to deliver outstanding customer service while maintaining high standards of hospitality and professionalism
Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring overall guest satisfaction
Support budgeting processes, monitor expenses, and help control operational costs effectively
Coordinate human resources activities such as staffing schedules, training programs, and performance evaluations
Ensure adherence to phone etiquette standards and maintain effective communication with guests and staff alike
Supervise front desk operations,
including check-in/check-out procedures and handling reservations with efficiency and warmth
Experience
Marriott background is a must
Proven supervising experience in a hospitality or hotel workplace with a focus on guest services
Strong background in customer service with excellent communication skills; multilingual or bilingual abilities are highly desirable
Previous hotel experience is preferred, especially in roles involving front desk management or guest relations
Knowledge of budgeting principles and human resources practices within the hospitality industry
Demonstrated leadership skills with the ability to motivate teams and foster a positive work environment
Familiarity with phone etiquette standards and delivering exceptional guest interactions
Experience in managing multiple priorities while maintaining attention to detail in a rapid-paced setting
Join us to lead with enthusiasm, elevate guest experiences, and make a meaningful impact in our vibrant hospitality community!
Pay: From $25.00 per year
Benefits:
In office parking
Work Location: In person
📌 Assistant General Manager Barrhaven
🏢 TownePlace Suites by Marriott Barrhaven
📍 Barrhaven
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