Join Decagon as an Agent Success Manager to empower enterprise clients in leveraging our conversational AI platform. Engage in client relationships and product adoption to drive tangible business outcomes. This full time role based in Toronto focuses on guiding customers through the implementation process.

You will cultivate relationships as a strategic advisor, ensuring clients achieve their goals while continuously enhancing your understanding of our products and the AI landscape. Your influence will shape both customer initiatives and the product roadmap, collaborating closely with cross-functional teams. Key Responsibilities:
Define and establish the Agent Success function
Cultivate relationships and act as a strategic advisor




Guide projects from scope through full adoption
Enhance knowledge of product features and AI industry
Communicate effectively with stakeholders at all levels

Requirements:
4+ years in a client-facing technical B2B SaaS role
Proven management of large accounts and projects
Excellent communication and presentation skills
Solid interpersonal and teamwork abilities
Technical understanding of agent building processes

Leverage your B2B SaaS expertise to build meaningful customer relationships at Decagon in Toronto.

📌 Agent Success Manager At Decagon Toronto (Canada)
🏢 Decagon
📍 Canada