Overview

We are seeking a qualified and personable Front Office Manager to oversee the front desk operations of our hospitality establishment. The ideal candidate will be responsible for delivering exceptional guest experiences, managing daily front desk activities, and ensuring smooth communication between guests and staff. This role requires a robust focus on customer service, excellent organizational skills, and the ability to handle multiple responsibilities in a fast-paced environment. Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively.

Duties
Greet guests warmly and provide outstanding customer service throughout their stay
Manage check-in and check-out procedures efficiently using multi-line phone systems
Handle guest inquiries, reservations, and special requests with professionalism and courtesy
Maintain accurate records of guest information and billing details
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
Oversee front desk staff, providing training and support as needed
Uphold high standards of phone etiquette and communication protocols
Assist with administrative tasks such as scheduling, reporting, and inventory management




Address guest concerns promptly and resolve issues to ensure positive experiences
Ensure the front desk area remains organized, clean, and welcoming at all times

Qualifications
Previous experience in hotel or hospitality front desk operations preferred
Strong customer service skills with a friendly and professional demeanor
Excellent communication skills, including proficiency in multiple languages or bilingual capabilities is a plus
Experience with multi-line phone systems and guest management software preferred
Knowledge of hotel operations, guest services, and hospitality standards highly desirable
Ability to handle high-pressure situations with tact and diplomacy
Exceptional organizational skills with attention to detail
Ability to work flexible hours including evenings, weekends, or holidays as needed

This position offers an engaging work workplace where professionalism and guest satisfaction are prioritized. We value candidates who are proactive, courteous, and dedicated to creating memorable experiences for our guests.

Pay: $17.70-$68,747.21 per hour

Work Location: In person

📌 Front Of House Supervisor Stratford
🏢 Boston Pizza Stratford
📍 Stratford