At KMA Therapy, we believe exceptional mental health care begins with an exceptional client experience. We're looking for a warm, organized, and proactive Client Experience & Office Administrator to support our clients, therapists, and growing team across different locations.
Key ResponsibilitiesClient Experience
Answer incoming client phone calls with professionalism and empathy.
Respond to client emails and inquiries in a timely manner.
Support prospective and existing clients throughout their journey with KMA Therapy.
Assist with appointment scheduling and general client communications.
Office Administration
Maintain a welcoming, organized, and professional office workplace.
Support the day-to-day administrative needs of the clinic.
Assist therapists and leadership with administrative tasks as required.
Communications & Culture
Help write and distribute company newsletters and blog articles.
Support client communications, announcements, and clinic updates.
Assist with internal communications and initiatives that promote a positive office culture and team engagement.
What We're Looking For
Excellent communication and customer service skills.
Strong organizational and time management abilities.
A warm, compassionate, and professional approach.
The ability to multitask in a fast-paced environment.
Previous experience in administration, healthcare, hospitality, or customer service is an asset.
Why Join KMA Therapy?
At KMA Therapy, you'll play an significant role in creating a welcoming experience for every client while helping support a cooperative and positive workplace. If you're passionate about helping people and thrive in an organized, team-oriented environment, we'd love to hear from you.