We're looking for a proactive, detail-oriented Clinic Receptionist to keep our Etobicoke physiotherapy clinic running smoothly. You'll be the face and voice of the clinic for our patients, coordinating schedules, handling billing, and making sure every visit feels seamless, while supporting our therapists behind the scenes with the organization they need to focus on patient care.
What We're Looking For
A confident communicator, whether in person, on the phone, or by email
Someone customer service minded with genuine warmth and strong interpersonal skills
Organized, detail-oriented, and reliably punctual
Comfortable with computers, typing, email, scanning, and clinic management software
A self-starter who works well independently but is just as robust on a team
Qualifications
Preference given to candidates who meet the following:
1+ years of experience in a medical office, hospitality, or customer service role (physiotherapy clinic experience is a strong asset)
Familiarity with Jane App or another EMR system
Quick to pick up new software and systems
Excellent phone manner and interpersonal communication
Able to work with minimal supervision while maintaining a professional standard
Key Responsibilities
Manage phone calls, emails, and patient inquiries with a welcoming, skilled tone
Schedule appointments and keep clinic flow running efficiently
Process payments and handle billing
Track and maintain clinic inventory
Support day-to-day clinic operations and help ensure compliance with health regulations and policies
Proofread outgoing documents for accuracy
Act as a liaison between patients and therapists to keep communication clear on both sides
Benefits
Adaptable schedule
On-site parking
Store discount
Wellness program