We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in English, possess excellent phone etiquette, and have a passion for delivering exceptional customer service.

Responsibilities:

Communicate effectively with customers via phone, email, and chat

Assist customers with appointments, inquiries, and issue resolution

Utilize data entry skills to update customer information in the system

Identify and escalate priority issues

Skills:

Fluency in English is required

Strong phone etiquette and communication skills

Ability to analyze customer needs and provide appropriate solutions
Previous experience in customer service is a plus

Proficient in data entry for accurate record keeping

Advantages:

Competitive salary based on experience





Opportunities for career growth within the company

Health Spending account

RRSP Matching

Requirements:

Prior experience in customer service or related field is preferred

High school diploma or equivalent

Excellent interpersonal skills and a positive attitude

Ability to work in a fast-paced workplace with a focus on customer satisfaction

Job Type: Full-time

Pay: $22.00-$24.00 per hour

Advantages:
Casual dress
RRSP match

Education:
Secondary School (preferred)

Experience:
Phone etiquette: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative/dispatcher Cochrane
🏢 Problem Solved Plumbing & Heating
📍 Cochrane