We are seeking an experienced IVR Consultant to lead the design, enhancement, and optimization of Interactive Voice Response (IVR) and Contact Center solutions. The ideal candidate will possess solid expertise in call flow design, routing strategies, customer self-service channels, and contact center technologies.
The candidate will collaborate with business stakeholders, product owners, architects, and technology teams to deliver scalable, customer-centric IVR solutions that improve customer experience, increase call containment, and optimize operational efficiency.
Key Responsibilities
Act as the Subject Matter Expert (SME) for IVR and Contact Center solutions, with solid Java
Gather and analyze business requirements and translate them into IVR and routing solutions.
INDCA
Pay: $50.00-$55.00 per hour
Work Location: In person
📌 Ivr Consultant Toronto (Canada)
🏢 Avanciers
📍 Canada
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