Elevate banking experiences with EQ as the Manager of Technology Workplace Services. Oversee end-user support, manage a team, and enhance operational efficiency in a hybrid work model.
In this managerial role, you will be responsible for running Technology Workplace Services, focusing on incident resolution and service request de-escalation. Your expertise will help streamline processes while ensuring compliance with the bank's standards. Lead and nurture a team of Technologists, offering mentoring and training to foster growth and excellence.
Key Responsibilities:
Oversee end user support services, ensuring timely incident resolution
Manage a team of Technologists, focusing on performance metrics




Develop and implement standard operating procedures for efficiency
Ensure compliance with regulatory frameworks and quality standards
Analyze service level metrics and implement improvement plans
Requirements:
5+ years in technology or IT Service Delivery
Proven experience in Service Desk management
Solid understanding of ITIL4 framework
Positive knowledge of Microsoft operating systems
Leadership skills for team development
Drive innovation and service excellence in technology workplace solutions at EQ!
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📌 Manager Of Technology Services At Eq Toronto
🏢 eqbank
📍 Toronto