Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a Front Desk Agent to join our growing team on a casual, call-in basis at the Albatross Hotel in Gander, NL. The ideal candidate would possess a positive “can-do” attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.

Main Duties & Responsibilities
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
Ensure invoices are accurate and sent to the accounting department
Schedule guest wake-up calls and book reservations
Answer phone calls, verify reservations and guest requests
Respond to guest inquiries, concerns and issues, as needed




Demonstrate a skilled and positive presentation to guests and colleagues, and be well groomed
Other duties, as assigned

Qualifications, Skills & Attributes
2+ years’ experience in customer service or hospitality
A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience
Provide a explicit Criminal Record Screening Certificate
Excellent written and verbal communication, and customer service skills
Ability to learn computer functions and other on-the-job skills
Strong eye for details and the ability to multitask
Solid math and problem-solving skills

Why Work with Us
Competitive salary package
Company RRSP matching plan to secure your financial future
Employee Family Assistance Program (EFAP), including counseling services and life coaching
Paid time off, including vacation time, sick leave, and statutory holidays
Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.
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📌 Front Desk Agent – Albatross Hotel Gander
🏢 Steele Hotels
📍 Gander