Program Management Senior Lead - C14 - Mississauga
The Program Management Senior Lead is a strategic professional within the Markets COO Front Office Transformation department who delivers material business or regulatory change initiatives. This pivotal position demands exceptional communication and diplomacy skills for effective internal negotiation, influencing senior stakeholders, guiding cross‑functional teams, and engaging external clients. They are accountable for delivering significant direct business results, providing authoritative advice on business operations, possessing a strong ability to analyze and critically assess large datasets to identify and highlight key themes, leveraging deep product and system knowledge, and driving technical strategy through close collaboration with Sales & Trading, Legal, Business Management, Operations, and IT teams.

Responsibilities

Program Planning & Direction: Supports the planning, directing, and coordination of day‑to‑day activities for programs or portfolios, ensuring alignment with business goals. This includes creating program plans, charters, and ensuring funding approval.

Stakeholder Management: Identifies and manages relationships with all key stakeholders, including senior management. Ensures effective communication of status, issues, and risks, and secures commitment for resources.

Issue & Risk Management: Leads the identification, resolution, and escalation of program issues and risks, developing and executing mitigation strategies as needed.

Scope & Objective Alignment: Works with stakeholders and Program Sponsors to define and align program scope, business case,



and cost‑benefit analysis with overall business objectives. This includes the ability to analyze and critically assess large datasets to inform robust program scoping and strategic definition.

Process & Standards Adherence: Drives adherence to established program processes, procedures, methods, and standards for consistent program delivery.

Resource & Staffing Management: Ensures programs are appropriately staffed and manages overall staffing requirements to meet operational needs. Monitors vendor performance.

Team Leadership & Development: Manages multiple teams or a functional area, evaluates performance, and makes recommendations for personnel actions.

Strategic & Financial Oversight: Contributes to budget, policy formulation and planning.

Governance & Compliance

Ensures compliance with applicable laws, rules, and regulations, which includes overseeing the implementation of current regulations or updates to existing regulations to ensure compliance for Markets businesses.

Adheres to company policy, applying sound ethical judgment regarding personal behavior, conduct and business practices.

Escalates, manages and reports control issues with transparency, safeguarding Citigroup, its clients and assets.

Key Requirements





10+ years of relevant experience within a Tier 1 Capital Markets, Banking or Consulting environment

Demonstrated delivery of regulatory or business driven projects/programs within Banking/Financial Services

Strong working knowledge of MS Office Suite and experience with AI platforms

Preferred Skills

Strong knowledge of capital markets products and asset classes

Trade lifecycle knowledge e.g. Markets operational trade flows

Proactive self‑starter with problem‑solving approach

Excellent interpersonal and organizational skills, able to handle diverse situations, multiple initiatives and changing priorities

Demonstrated ability to analyse and critically assess large datasets

Understanding and awareness of regulatory rules

Project Management certifications e.g. PRINCE2

Commitment to quality and attention to detail

Education

Bachelor’s/University degree or equivalent experience, preferably Master’s degree

Location & Salary
Mississauga, Ontario, Canada – Full‑time. Salary range: $141,600.00 – $212,400.00.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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📌 Program Management Senior LeadMISSISSAUGA (Ontario)
🏢 Citi
📍 Ontario