Our client is currently hiring a full-time detail-oriented and proactive Bilingual Logistics Coordinator (English/French) to join their team in Markham, ON. In this role, you will play a critical part in ensuring smooth order processing, customer satisfaction, and seamless logistics operations. You’ll work closely with internal departments, external partners, and customers to manage orders, resolve issues, and enhance service delivery.
If you're someone who enjoys being at the center of operations—connecting with clients, solving challenges, and optimizing supply chain processes—this opportunity is for you!
Location: Markham, ON
Job type: Permanent | Full-time | Hybrid
Responsibilities:
Create and / process customer orders (EDI and email) via SageX3 ERP system
Consult with Supply Chain and Client teams on issues related to inventory availability
Solve delivery problems, track and trace orders for customers
Confirm orders, report shortages, and advise back in stock plans with customers
Act as liaison between clients, brokers and customers to ensure mutual satisfaction
Daily communication with carrier(s) for equipment forecast, appointment bookings, tenders and ensure service expectations are met
Daily communication with warehouse and other 3PL’s
Maintain and act on customer inquiries submitted through the central inbox
Accurately update customer portals within appropriate time windows
Provide recommendations/solutions to improve overall service
Maintain documentation of current customer requirements and procedures
Assist visitors to the office
Qualifications:




Excellent English and French communication skills, both written and verbal
Completed College Diploma / University Undergrad Degree in related field
2 to 3 years of previous order desk/customer service experience in related field (logistics, supply chain)
Ability to trouble shoot and problem solve
Robust organization skills and ability to prioritize multiple tasks
Understanding of freight / supply chain concepts beneficial
TMS / truck load planning / logistics knowledge an asset
Ability to work well within a team as well as independently
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
Seniority level Seniority level Associate
Employment type Employment type Full time
Job function Job function Customer Service
Industries Transportation, Logistics, Supply Chain and Storage
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📌 Bilingual Logistics Coordinator (English/French) (Ontario)
🏢 Adecco
📍 Ontario