Hays is proud to be partnering with a leading Real Estate company to hire a skilled Senior Manager - Lease Administration for their Residential Portfolio across the GTA.Position SummaryA large, nationally recognized residential real estate organization is seeking an experienced Senior Manager, Lease Administration to support a major ERP transformation initiative and provide ongoing leadership across lease administration and revenue operations.This role will play a critical part in the implementation and optimization of a new Yardi ERP platform, with primary accountability for the Lead‑to‑Lease and Residential Management workstreams. Acting as a key liaison between operations, regional revenue teams, and system implementation partners, this role will ensure business requirements are effectively translated into scalable, compliant system functionality.In parallel, the Senior Manager will provide hands‑on operational support to regional revenue teams, drive standardization and best practices, and deliver insight‑driven reporting to senior leadership.Key ResponsibilitiesERP Implementation & System EnablementCollaborate with the core project team and subject matter experts to define business requirements, workflows, and procedures related to leasing and revenue operations.Support the development and execution of test scripts, including unit testing, system integration testing, and user acceptance testing (UAT).Assist with data validation and cleansing activities to ensure data accuracy and readiness for system deployment.Contribute to change management initiatives, including training materials and end‑user support.Manage post‑implementation system enhancements, issue resolution, and defect remediation related to leasing, revenue processes, system integrations, and resident-facing portals.Lease Administration & Revenue Operations SupportProvide guidance and hands‑on support to regional revenue teams on: Lease administration and renewalsRent postings, adjustments,



and reconciliationsTenant payments and application of fundsCommon area and CTS reconciliationsPrior tenant collections and recovery activitiesEnsure consistency, standardization, and compliance with internal policies, procedures, and applicable residential tenancy legislation.Act as an escalation point for complex leasing or revenue issues requiring cross‑functional coordination.Reporting, Insights & Continuous ImprovementPrepare and deliver standardized reporting and analysis for leadership on key revenue processes, including collections performance, renewals, rent postings, and operational compliance.Identify trends, risks, and opportunities for process optimization and system enhancements.Support continuous improvement initiatives focused on operational efficiency, data integrity, and resident experience.Qualifications & ExperienceCollege diploma or university degree in Accounting, Business, or a related discipline.10+ years of experience in multi‑residential property management, with a strong focus on lease administration, revenue operations, and systems support.Proven experience supporting or leading ERP or Yardi system implementations preferred.Advanced proficiency in Microsoft Excel with the ability to analyze and present complex data.Strong analytical, problem‑solving, and decision‑making skills.Demonstrated ability to lead through influence and collaborate across regional and corporate stakeholders.Excellent written and verbal communication skills.Highly organized, adaptable, and capable of managing multiple priorities in a fast‑paced environment.Compensation & BenefitsCompetitive base salary: $95,000 – $100,000Paid vacation and wellness timeComprehensive health, dental, and vision benefitsEmployee savings and retirement programsEmployee & Family Assistance ProgramOngoing career development and learning opportunitiesEqual Opportunity StatementIf you're interested in this role, click apply now to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Senior Manager - Lease Administration - C$95,000 - C$100,000 A Year (Toronto)
🏢 Hays
📍 Toronto