Customer Care Team Lead
Full-time, Permanent Location: Mississauga, ON (100% In office) Hours: Monday to Friday, 40-hour work week Salary: up to $70K + 7% bonus Department: Finance Reporting Manager: Customer Experience Manager

About Our Client
Our client is a leading Canadian supplier of automotive, heavy‑duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.

Why Join Our Client’s Team?

Competitive total compensation — based on experience

Comprehensive health and dental benefits

Mental wellness support

Employer contribution to retirement savings

Fitness & wellness reimbursement

Educational assistance and career development support

Paid time off including vacation and personal days

Community involvement initiatives

A cooperative and inclusive workplace culture featuring:

Team events and celebrations

Holiday gatherings

Lunch & Learns

Employee recognition programs

About the Role
Reporting directly to the Customer Experience Manager,



the Customer Care Team Lead will deliver courteous, efficient, and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction. You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customer‑focused skilled who thrives in a rapid‑paced environment and is passionate about delivering exceptional service.

Education/Experience

High school graduate.

A minimum of 2 years Customer Service experience.

Experience working in a consumer packaged goods or automotive lubricants environment is an asset.

Superior PC and Microsoft Suite skills.

Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset.

Working Conditions

Office environment
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📌 Customer Service Team Lead Ontario
🏢 Beyond Bilingual
📍 Ontario