Customer Service Representative - Assistance Services $21.98/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
Open the initial claim and refer the person to the most suitable healthcare providers;
Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
Record the interactions and transactions in the claims system and ensure a superior level of customer service.
What skills and experience are we looking for?
College diploma or equivalent
Experience in customer service, telecommunications and/or claims assistance
Excellent communications skills in English
Customer service oriented
Ability to work with people in a fast-paced, team environment
Good communication skills and highly professional
Valuable computer skills (Microsoft Office, internet etc.)
We offer you:
Global Excel offers more than a position;
We offer a competitive compensation package that includes a base salary, performance bonus and an extensive advantages package;
A professional future with prospects for development, growth, and advancement;
RRSP Match program;
Financial assistance to employees who wish to continue their education;
Work/life balance, health and wellness initiatives including an excellent EAP program;
Employee engagement programs that focus on fitness, food, and fun.
To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website: