We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

Your main duties & responsibilities:

Own and manage a queue of support issues, prioritising effectively in a fast-paced, reactive environment with dynamic priorities

Monitor our data management platform, associated data pipelines and web applications working closely with Engineering colleagues to troubleshoot issues and provide timely support

Take ownership of issues from identification through to resolution, coordinating with internal teams and Clients, and ensuring clear, consistent communication throughout

Support the onboarding of new clients into our Data Analytics and Management products and web applications, including configuration of data ingestion, mapping, tracking, and dashboards and communicating expected product behaviours

Use Data Management hubs to configure and manage client environments, implementing changes, testing, and supporting new feature releases

Investigate and resolve issues across the full data lifecycle (collection, processing, and presentation) in data stores, integrations, and applications, identifying root causes and proposing fixes

Work across Technology teams to contribute to ongoing product and process improvements





Manage multiple concurrent issues, balancing priorities and making progress even when dependent on input from clients or other teams

Provide client-facing teams with clear insights into data quality, transformation integrity, and pipeline performance

Support User Access Management processes for Two Circlers and Client users

Ensure data is accurate and reliable for reporting, analytics, and client activation use cases

Ensure data security and compliance standards are upheld at all times

The ideal background and skills we are looking for include:

Experience or exposure to data-intensive environments, or a relevant degree

Foundational understanding of relational databases and SQL, with the ability to write and adapt queries to investigate data, and an appreciation of best practices for querying production systems safely and efficiently

Foundational understanding of web applications and how they are presented to end users, including how front-end behaviour, workflows, interface elements, and browser-based interactions impact the customer experience

Ability to produce explicit, structured documentation that captures investigation steps, root causes, decisions, and repeatable processes

A proactive, self-starting mindset with a strong sense of ownership of tasks and outcomes and positive judgment on when to work independently, collaborate, or seek support

Ability to manage and prioritise a varied workload, staying organised and effective in a reactive support environment

Curiosity and persistence in problem solving, with the ability to explore systems and data, learn new tools and concepts quickly, and build understanding beyond step-by-step guidance

Strong attention to detail, organisation, and time management skills

Strong communication skills, able to clearly articulate issues, updates, impact, and outcomes to both technical and non-technical stakeholders

A collaborative team player who contributes to shared goals

Experience with tools such as Jira/Zendesk, data platforms, or monitoring tools is beneficial

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📌 Client Support Analyst - FTC (British Columbia)
🏢 Two Circles
📍 British Columbia