Administrative Support Control Tower
Date: 21 Jul 2026

Location: Etobicoke, ON, CA, M9W 7C3

It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description
The Control Tower Administrative Support acts to ensure we are fulfilling all request and actions pertaining to Amazon, Customer Directs, CP rail ordering, carrier assets, and Healthcare recovery. The role is responsible for long‑ and short range planning, analyzing and resolving network issues, and assisting the overall network operations.

Responsibilities
Tracking

Bluerock tracking on All Linehaul trips

Trip Tracking

Rail Container Ordering

Amazon and Customer direct

Purolator and Vendor’s Empty Asset tracking and follow‑up

H+ recovery

Communication

Pre‑alert destinations of potential delays or disruption

Alert Amazon and Customer direct delays to terminal

Advise terminals and customer on empty trailer asset and removal.

Duties

Book and adjust Linehaul movements in SAP TM & FMC

Responsible for monitoring the customer directs and empty assets in the network

Creates and supports incidents by case management





Provide updates on high priority shipments

Coordinate the movements of internal/external assets

Liaison directly with carriers to secure requirements on time arrival

Mediate and resolve any disputes between local operations and outside carriers

Follows procedures, work instructions and other directions from the manager

Coordinate with the Healthcare team, terminals, and third parties to initiate healthcare recovery

Education

College degree in field such as transportation or logistics studies or relativeequivalent experience is preferred

Experience

5 years or more experience in a similar role in the transportation or logistics industry preferred

4 years’ experience with data preparation, diagnostics, trending, and written/ verbal communication preferred

4 years’ experience building strong working relationships with Operations team members at all levels across

Flexibility to work varied shifts

Qualifications

Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership

Familiarity with PCL and/or Linehaul‑type operations an asset





Knowledge of Linehaul routes and heavy equipment as asset

Knowledge of aircraft/aviation an asset

Detailed oriented and strong organizational skills

Bilingualism - French/English an asset

Excellent communication skills, both verbal and written

Proficient computer skills - Outlook, Word and Excel required

Knowledge of ECHO and ability to Triage issues within ECHO

Strong administrative and multi‑tasking skills

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 576 - NHO
Working Conditions: Office Setting

Reports to: Manager Control Tower National

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected] .

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📌 Administrative Support Control Tower (Manitoba)
🏢 Purolator
📍 Manitoba