Job Title: Trade Operations Analyst
Location: Toronto, ON (Hybrid)
Duration: 6 months contract (with possibility of extension/conversion)
Key Responsibilities
Customer
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Shareholder
Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate
Support the timely and accurate completion of business processes
Actively review internal processes/activities and provide ideas for process improvement
Investigate and elevate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Education & Experience
0–2 years’ experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)
Must-Have Hard Skills
Strong communication skills – written and verbal
MS Office – Excel, Outlook
Meeting SLA’s
Nice-to-Have
Data analytics experience
Equal Chance Employer Statement
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status