Deliver outstanding support to students as a Linc Service Assistant at the University of Guelph. This role engages with diverse student inquiries, from admissions to financial aid.

Joining the Office of Registrarial Services, the Linc Service Assistant plays a key role in assisting over 100,000 queries yearly. Responsibilities encompass managing questions on enrollment, course registration, and graduation, while fostering an inclusive, student-focused setting. The position emphasizes empathy and professionalism in navigating sensitive matters.

Key Responsibilities: • Respond to inquiries via phone, email, live chat,



and in-person • De-escalate emotionally charged situations with diplomacy • Review student documents to advise on next steps • Utilize various university systems for effective service • Assist with academic advising and financial aid inquiries

Requirements: • Minimum two-year Community College Diploma preferred • At least 2 years of front-line customer service experience • Strong communication and interpersonal skills • Ability to manage high-volume inquiries effectively • Attention to detail in data entry and record processing

Become a vital resource for students, helping them achieve their academic goals with care and expertise. #J-18808-Ljbffr

📌 Student Service Assistant at University of Guelph (Courtice)
🏢 Ontario University Athletics
📍 Courtice