Job Title: Bilingual Service Desk Analyst (French/English) Location: MONTREAL & MIRABEL, QUEBEC (Hybrid) Duration: Months Contract Role Descriptions: Must-Have .
Knowledge on End User Computing Devices (Laptop Desktop VDI) .
Ability to provide technical support over the phone .
Excellent Oral and Written Communication skills on Experience on resolving customer issues related to the infrastructure with support of network connectivity| PCs| and VPN connectivity .
Experience on Remote Desktop Client Softwares .
Ability to resolve and or provide work around .
Anticipate customer needs and proactively identifies solutions .
Enthusiastic Maintain high customer end user satisfaction in Communication skills and inter-personal skills. have valuable experience in troubleshooting hardware issues for both desktops and laptops. have experience in Active Directory and desktop engineering on experience on Client and VDI troubleshooting. .
Languages Support Canadian French (x) Good-To-Have .
Ability to think around problems and come up with creative solutions .
Service Now Ticketing Tool Knowledge .
Microsoft Certification Keyword: Skills: IT IS_Service Desk Experience Required: - Years