Job Description Technical Production Support Lead Web Applications & SRE Toronto, ON - Hybrid (4 Days WFO) Production Support & Incident Management Own L1/L2 production support for web applications, internal and external client facing Act as primary escalation point for critical production incidents (P1/P2) Lead incident triage, resolution, and communication with stakeholders Ensure SLA adherence and timely issue resolution Coordinate on-call support and support rotations Root Cause Analysis & Problem Management Perform root cause analysis (RCA) for recurring or major incidents Drive permanent fixes and preventive actions Maintain problem records and track remediation progress Identify systemic issues and recommend platform improvements Release & Change Management Support production deployments and release validation Review change requests for production readiness Coordinate with Solution teams during releases as required Ensure rollback plans and post-deployment verification Application and Platform Management Monitor platform health, integrations, and integrity Knowledge of SRE tools like Dynatrace, Elk, and Pager

Duty Troubleshoot issues related to: Web Application deployed on Windows and Linux () Integrations (REST/SOAP APIs, middleware, RDBMS) User Security, Certificates, authentication, and authorization issues Ensure compliance with best practices Stakeholder & Team Leadership Act as face of delivery team for Service Requests and adhoc business support activities Provide transparent status updates during incidents and outages Mentor and guide support analysts Drive continuous improvement in support processes Documentation & Governance Maintain runbooks, SOPs, and knowledge articles Improve monitoring, alerting, and automation Support audits, compliance, and governance standard Requirements Sailpoint

📌 Technical Production Support Lead – Web Applications & SRE (Toronto)
🏢 Astra North Infoteck
📍 Toronto