Drive exceptional support as a Remote Product Support Specialist with Ashby. Engage with North American customers on weekends for a rewarding technical support journey.
This unique position with Ashby requires a commitment to customer satisfaction through a remote work model. You will engage with customers over a flexible Tuesday–Saturday or Sunday–Thursday schedule, utilizing your problem-solving skills to guide users through complex integrations and workflows. Your attention to detail and proactive approach will be essential in delivering thorough support.
Key Responsibilities:
• Troubleshoot and resolve product-related inquiries
• Guide customers through complex product procedures
• Focus on detail and empathy in customer interactions
• Take initiative in problem ownership and resolution
• Collaborate effectively with a remote support team
Requirements:
• Proven experience in B2B technical support
• Solid analytical and troubleshooting skills
• Availability to work one weekend day each week
• Desire to learn and adapt to complex products
• Excellent communication skills for remote work
Contribute to Ashby’s mission and enhance customer experiences with your expertise.
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📌 Remote Product Support Specialist at Ashby (British Columbia)
🏢 Ashby
📍 British Columbia
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