Genuine hospitality begins and ends with our associates.
Each of our hotels delivers an authentic experience that honors its community. Our associates are the bedrock of that experience. We take seriously our responsibility to invest in our employees so that they may build long-lasting hospitality careers. If you’re interested in a career at any of our properties, or if you’d like to work at our corporate office in Madison, Wisconsin, click below to view all available positions.

Hospitality is one of the most resilient, adaptable and dynamic industries on the planet. It is an industry of constant change, where technology and innovation combine with genuine interactions to improve the guest experience.

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Position: Maintenance Manager

Location: Eagle Harbor Inn

9914 Water Street

Ephraim, WI

Job Id: 885

# of Openings: 0

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award-winning hotels throughout multiple states.

Come join our team as Maintenance Manager at the beautiful Eagle Harbor Inn in Door County, Wisconsin!

SUMMARY SCOPE OF ROLE
The Maintenance Manager is responsible for the day-to-day operations of the hotel engineering department, attaining hotel and departmental goals, and adhering to company standards. Supervises, develops and maintains ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, HVAC units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.

MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS
4 years hands on experience in commercial property and/or residential maintenance operations required

Previous HVAC experience required

Previous pool operator experience desired but not required

2-year relevant degree from an accredited institution desired

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Perform the duties of maintenance associates as needed





Respond to maintenance requests and work orders in an expedient, qualified manner

Interact with guests to ensure satisfaction; handle problem escalation as necessary

Train, mentor, counsel and discipline when required

After hours on-call availability if an issue arises; available nights and weekends

Seek continual improvement for the department and hotel

Monitor the hotel's electrical, plumbing, mechanical, pool, lighting, and HVAC systems

Maintain hotel shuttle (as appropriate to the hotel) in good working condition

Inspect hotel for signs of necessary preventative maintenance; monitor usable life of all furniture, fixtures and equipment to ensure maximum efficiency and to plan for capital purchases

Manage HVAC, elevator, landscape and other service contractors, including monitoring and negotiating contract agreements as necessary

Order tools, parts and materials; manages inventory

Respond or perform duties of a groundskeeper including snow removal

Maintain all maintenance records and accurate tracking of expenses, both costs and capital items; prepares annual maintenance budget

Ensure hotel compliance with all municipal, provincial and federal regulations relating to operational functions, fire and safety programs

Responsible for all emergency services; maintain an emergency plan for systems back up

Conduct loss prevention inspections as needed and ensures timely follow‑up to required improvements

Comply with all policies, procedures and regulations that relate to the local, state and federal laws

Responsible for conducting new hire safety orientations and facilitating monthly safety topics

KEYS TO SUCCESS IN THIS ROLE INCLUDE

Technical certifications in electrical, plumbing, HVAC or other related fields are a plus

Demonstrated skills in supervising a team

Comfort with Microsoft Office Suite

SUPERVISORY RESPONSIBILITIES
The Maintenance Supervisor reports directly to the General Manager and/or Rooms Division Manager, and has limited scope of supervisory responsibilities based on function of position.

PHYSICAL REQUIREMENTS
Ability to lift to 75lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type,



dial, reach, and bend.

TRAVEL REQUIREMENTS
Limited travel including by car, may be required due to business operations

OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

WHAT CAN YOU LOOK FORWARD TO?

Health, Dental and Vision plan

Paid time off

401(k) retirement plan with company match

Hotel room discounts nationwide

Disability insurance

Employee assistance program

Life insurance

Schedule May Include:

Day shift

Holidays

Monday to Friday

Night shift

This Job Is Ideal for Someone Who Is:

Dependable -- more reliable than spontaneous

People-oriented -- enjoys interacting with people and working on group projects

Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

Detail-oriented -- would rather focus on the details of work than the bigger picture

Autonomous/Independent -- enjoys working with little direction

This Job Is:

A job for which military experienced candidates are encouraged to apply

Open to applicants who do not have a high school diploma/GED

A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more

A good job for someone just entering the workforce or returning to the workforce with limited experience and education

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

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📌 Maintenance Manager (British Columbia)
🏢 IDM Hospitality Management
📍 British Columbia