Overview We are seeking a detail-oriented and proactive individual to support our sales and account management team. This role is ideal for someone looking to gain experience in a relationship-driven environment and can become the bridge between clients, internal teams, and operations.
You will play a key role in supporting the Account Manager with client accounts from initial inquiry through order fulfillment, ensuring a smooth, professional, and high-touch customer experience.
Responsibilities Account & Client Support Serve as a support contact for house accounts
Assist Account Managers with day-to-day client communications
Respond promptly to client inquiries regarding quotes, orders, timelines, and product information
Maintain strong, professional relationships with clients through clear and timely communication
Help prepare quotations and order documentation
Track orders from confirmation through production, shipping, and delivery
Coordinate with internal teams (sales, operations, logistics, production) to ensure timelines are met
Proactively flag potential delays or issues and help identify solutions
Administrative & CRM Management Maintain accurate client records, pricing, and order details in CRM and internal systems
Assist with invoicing, documentation, and follow-up as needed
Organize files, specifications, and correspondence related to each account




Support reporting, forecasting, and account tracking
Problem Solving & Continuous Improvement Help resolve client concerns with professionalism and urgency
Identify opportunities to improve processes, communication, and client experience
Support special projects related to sales operations, marketing, or customer success
Qualifications 2+ years of experience in account support, customer service, sales coordination, or administrative support
Robust organizational skills with excellent attention to detail
Exceptional verbal and written communication skills
Comfortable managing multiple priorities and deadlines
Proficient with CRM systems, Microsoft Office / Google Workspace
Experience in B2B sales
Highly organized and dependable
Client-focused with a professional and friendly demeanor
Proactive problem solver who takes ownership and accountability
Comfortable working independently while supporting a team
Adaptable and eager to learn product details and processes
What We Offer Opportunity to grow and develop within the company
Supportive, collaborative team environment
Be part of a well-established organization with over 50 years of industry experience, while contributing to continued growth and innovation within the healthcare space

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📌 Associate Account Manager (Ontario)
🏢 Cardon Rehabilitation & Medical Equipment
📍 Ontario