Be a pivotal Retail Experience Lead with FIKA Company, overseeing store operations and enhancing team performance every shift. This role blends customer service excellence with staff supervision in a dynamic retail environment.

FIKA Company is seeking a Retail Experience Lead responsible for opening and closing the store, supervising daily operations, and guiding employees. You’ll maintain high standards of product presentation and store appearance while ensuring compliance with company policies. Your influence will motivate the team to provide exemplary customer experiences and uphold service standards.

Key Responsibilities:
• Open and close the store, managing alarm systems
• Greet customers and model excellent service




• Assist with onboarding and ongoing team training
• Address customer complaints and provide resolutions
• Implement sales strategies to meet targets

Requirements:
• 2 years of retail experience required
• High school diploma or GED needed
• Proven customer service expertise and conflict resolution
• Transparent criminal record and provincial cannabis certification
• Robust organizational and time management skills

Lead the retail team at FIKA Company and make a meaningful impact on customer satisfaction and store performance.
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📌 Retail Experience Lead FIKA Company (Ontario)
🏢 Friendly Stranger
📍 Ontario