Job Title Finance & Customer Service Clerk, Rideaucrest Home
The Details Job Title: Finance & Customer Service Clerk, Rideaucrest Home
Job Number: J0826-0026
Job Code: 09B305
Job Category: Accounting/Finance/Cashiering
Bargaining Unit: CUPE
Job Type: Full Time
Employment Type: Replacement
Number Of Positions: 1
Hours Of Work: 35 hrs/wk
Salary: $28.17 - $34.59/Hour
Date Posted: August 10, 2026
Closing Date: August 24, 2026
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The Role Reporting to the Supervisor of Finance & Administration, the Finance & Customer Service Clerk is responsible to provide first point-of-contact to the public in collecting and processing a variety of resident and vendor payments including resident accommodation fees, trust account transactions, and external vendors payments, on behalf of residents and the corporation, using various financial systems. The position provides superior customer service by responding to inquiries and investigating discrepancies.
Responsibilities also include the processing and data entry of payments, balancing cash and preparing deposits, reconciling revenue, and updating spreadsheets for upload into the corporate financial management system.
The Finance & Customer Service Clerk will also liaise with both internal and external customers to provide customer focused service to ensure positive representation of the values of the City of Kingston.
Meet your department Rideaucrest Home provides high-quality, compassionate long-term care for Kingston residents. Our team works together to create a safe, supportive environment where residents feel valued and cared for every day.
We manage billing, payroll, and the administrative tasks that keep Rideaucrest Home running smoothly. Our team ensures accuracy, compliance, and excellent service for residents and families.
What You'll Do Liaise with internal and external customers for accounting related purposes and documents including deposit summaries and invoice payments
Process a variety of customer payments received in person, by mail, or over the phone.
Process accounts payable, accounts receivable, cheque requisitions and record cash receipts




Prepare and reconcile weekly bank deposits
Manage and reconcile resident trust accounts
Review and process entries in electronic resident database
Prepare and process admission and annual resident rate reductions through the Ministry of health database
Manage mid-month electronic bank transfer and reconcile non-sufficient fund transfers
Provide quality customer service while responding to public and internal inquiries, concerns, and investigating discrepancies
Maintain data and conduct regular reviews/audits of work to ensure accuracy and integrity
Perform month end and year end working papers, reconciliation, and adjustments
Perform administrative functions, manage records and office systems including filing, storage, and purging
Other duties as assigned
To qualify, you'll need Minimum 1-year diploma in office administration or equivalent
2 Years Experience Including One (1) years’ experience handling cash and completing high volume of financial transactions and financial/accounting experience in a computerized environment
One (1) year recent and relevant experience in providing customer service
Work Experience In a Health Care Setting Strongly Preferred Working knowledge of Financial Management System and PointClickCare software will be considered an asset.
Strong organizational and customer service/administrative skills
Ability to perform in a fast paced and demanding work environment
Demonstrated ability to interact with seniors in a caring and respectful manner
Ability to maintain confidentiality
Typing at 40 wpm (tested)
Proficient with Microsoft Office Outlook, Excel, and Word at basic level (tested)
Strong attention to detail with good mathematical skills and a high degree of accuracy
Proven interpersonal skills and a team player




A confident self-starter who can take initiative and meet deadlines
Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.
Proof of immunity to communicable diseases
Proof of recent screening for Tuberculosis (TB)
Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation
Why us? Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.
We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins.
Why you’ll love it here… We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment.
In Addition, Employees May Enjoy Access To OMERS defined pension plan
Vacation entitlements
Employee wellness and assistance programs and resources
Ongoing training and education opportunities
Adaptable work arrangements
Corporate perks such as discounted transit and fitness passes
Learning & development resources and networks
Relocation assistance and local resources
Our commitment The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land.
Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.
Learn more about the City's reconciliation initiatives .
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📌 Finance & Customer Service Clerk, Rideaucrest Home (Ontario)
🏢 City of Kingston
📍 Ontario