Join Zappix in Burlington, MA, as a Customer Success Manager focused on enhancing client relationships and solutions. Engage with customers, address their needs, and ensure successful product adoption.
Zappix is looking for a dedicated Customer Success Manager to manage the entire customer lifecycle. You will work closely with clients from project deployment to long-term alignment with their goals. This role requires strong communication and problem-solving skills to foster relationships and guide customers through their journey.
Key Responsibilities:
• Support pre-sales with needs assessments and planning
• Lead project plans and work closely with engineering teams
• Educate clients on product advantages and best practices
• Analyze customer trends to inform internal teams
• Conduct training and onboard new users
Requirements:
• 3-5 years experience in a customer-facing role
• Strong communication and interpersonal skills
• Background in project management methodology
• Experience drafting statements of work
• Full-time availability in Greater Boston area
Leverage your customer success expertise to guide Zappix clients towards achieving their goals.
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