Job Description
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

Job Description
If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Client Services Coordinator to join our Parkland at Home team based in Halifax, Nova Scotia .

Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents.

Additional Benefits Include

Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program

Life, travel, and other insurances

Access to virtual healthcare 24/7 for FREE through the group health benefit plan

RRSP program (5% employer matching)

Vacation accrual (begins immediately) and travel insurance

Free onsite parking

Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events

Access to continuing education and training through Shannex’s Centre of Excellence

Opportunities to be part of sector innovation and continuous improvement initiatives

Recognition and Rewards for service excellence and safety

About The Chance





Coordinate initial client intake processes, including documentation, and follow‑up communications

Ensure timely handoff of qualified leads and intake data to the Sales Manager to support conversion tracking and follow‑up

Maintain accurate records of client inquiries, referrals, and service requests in CRM systems.

Respond to client and family inquiries with professionalism and empathy, ensuring timely and accurate information is provided.

Coordinate with the Sales Manager to align outreach activities with strategic sales goals and target audiences

Assist in organizing and executing community outreach events, educational sessions, and open houses

Ensure intake documentation includes service preferences and care needs to inform appropriate staff assignment and scheduling

Provide coverage support during peak periods, absences, or urgent scheduling needs.

Monitor scheduling conflicts and assist in resolving issues to maintain service continuity.

Prepare and issue client invoices in coordination with finance and administrative teams.

Ensure accuracy of billing information, including service hours, rates, and client agreements.

Track invoice status and follow up on outstanding payments as needed

Generate weekly and monthly reports on client activity, referral trends, and outreach efforts.

Support the Sales Manager by preparing customized reports and summaries for quarterly strategy reviews and performance updates

Support internal communications between departments to facilitate client transitions and service delivery

Participate in team meetings and contribute to continuous improvement initiatives





Proactively identifies opportunities to improve processes and support sales efforts

Provides clear, concise, and respectful communication with clients, families, and team members.

Additional related duties as assigned

About You

Diploma or degree in Business Administration, Health Services, or related field.

Minimum 2 years of experience in client services, healthcare coordination, or administrative support.

Experience with scheduling systems and invoicing processes preferred.

Proficiency in CRM tools, Microsoft Word, Excel and PowerPoint

Proof of valid driver's license and reliable transportation.

Successful candidates will be required to obtain a clear Criminal Record Check, and where applicable, a Vulnerable Sector Check, prior to appointment

Degree or certificate in marketing, communication, or related field considered an asset

Exposure to budget management considered an asset

Bilingualism is considered an asset

Experience supervising and managing others

Great People is a core value at Shannex, grounded in the belief that our team members are the spirit and foundation of our organization. We are committed to equity, diversity, inclusion, and belonging, and to fostering a culture that celebrates individuality and ensures every person is treated with fairness and respect. Here, every team member belongs. With locations across Nova Scotia, New Brunswick, and Ontario, our team members help build communities that support connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. In addition, Shannex provides Transitional Health Services in partnership with Nova Scotia Health. For more information, visit shannex.com .

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.

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📌 Client Services Coordinator (Nova Scotia)
🏢 Shannex
📍 Nova Scotia