Drive Manulife's vision for a unified digital experience as the Assistant Vice President, Unified Digital in Toronto, Ontario. This hybrid role calls for a seasoned leader to optimize customer engagement and business outcomes.

In this senior role, you will lead Manulife Canada's Unified Digital Foundation team, focusing on digital experience optimization across public sites, digital access, and identity management. You will develop actionable roadmaps translating strategic priorities into measurable results and foster cross-functional collaboration to enhance customer experiences. Your leadership will connect various teams and ensure project deliverables meet expectations.

Key Responsibilities:
• Create a sequenced roadmap for unified digital initiatives
• Lead public site experience optimization and content management




• Prioritize project portfolios aligning with customer value
• Establish governance and execution rhythms for successful delivery
• Coach teams to execute with a focus on customer empathy

Requirements:
• 15+ years in digital transformation or related fields
• Proven record in enterprise-scale transformation projects
• Solid stakeholder alignment and decision-making skills
• Experience with digital platforms and customer ecosystems
• Exceptional communication and stakeholder management skills

Shape Manulife's digital future by enhancing customer experiences and driving operational efficiency.
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📌 Lead Digital Transformation at Manulife (Ontario)
🏢 Manulife Financial
📍 Ontario