ALT Technical is looking to fill a full-time position for a Systems Support Specialist for our Ottawa Office.
Location: Ottawa, Ontario
Working Time: Full Time
Level: Intermediate
Overview
As a System Support Specialist you would be responsible for ensuring the smooth operation of an organization's computer systems and networks. This role involves troubleshooting hardware and software issues, providing technical assistance to end-users, implementing system upgrades and patches, and maintaining documentation. System Support Specialists play a critical role in maintaining the efficiency and reliability of IT infrastructure, contributing to the overall success of the organization.
Responsibilities
Respond to monitoring alerts and customer initiated tickets
Troubleshoot and find resolutions to complex technical problems
Escalate all Critical/High issues to designate support team within SLA guidelines
Document, track and monitor the problem to ensure timely resolution
Demonstrate an excellent Customer Service Skills and Attitude
Strictly manage assigned schedules such as maintenance window
Consistently access and read all NOC communications including shift email, incident tickets,
installation information and technical documentation to keep updated on operational activities
Ensure all test environments and production servers are operational within the specifications set forth by the owner department and/or service level agreement
Consistently follow documented procedures and guidelines related to monitoring systems and platforms
Understand how systems and platforms operate and interact
Interface with users, other teams and service providers to resolve problems, perform day to day operational tasks
Maintain equipment inventory records and infrastructure topology documentation
Occasionally required to perform shift work and/or may be required for on-call coverage and/or after-hours support
Qualifications
Good knowledge with Networking equipment (configuration, troubleshooting, maintenance)
Knowledge of Windows systems
Self-motivated, proactive, able to work under stressful conditions Ability to multitask and prioritize
Good communication skills (English) and capacity to work in a team workplace
Considered an Asset
1-2 year of related work experience
Knowledge of Windows Server technologies
Experience with database systems
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📌 System Support Specialist (Quebec City)
🏢 ALT Technical
📍 Quebec City
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