Lead the Customer Experience team at Heeman’s in Thorndale, Ontario, as a Customer Experience Supervisor. Ensure every guest has a memorable experience and support staff in achieving excellence every day.
In this full-time position, you will oversee a dynamic Front End team focused on delivering exceptional service. Your responsibilities will include supervising Customer Experience Associates, managing POS systems, and resolving customer inquiries effectively. The role provides opportunities for mentorship and enhancing team efficiency in a lively retail environment.
Key Responsibilities:
• Oversee Customer Experience Associates and ensure high service standards
• Manage front-end operations including till balancing and line control
• Train and develop team members for effective performance
• Assist customers with product inquiries and recommendations
• Maintain inventory and organize storage for optimal sales
Requirements:
• 2+ years of management or supervisory experience
• Previous retail or barista work experience
• Robust customer service skills, both verbal and written
• Reliable knowledge of plants and gardening products
• Availability to work flexible hours, including weekends
Become a key player in creating a welcoming atmosphere at Heeman's while leading the Customer Experience team.
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