Elevate service quality as an ITSM Process Manager with MNP in Calgary. This role emphasizes digital transformation, process improvement, and enhancing operational effectiveness through technology.

MNP, a leading business advisory firm in Canada, seeks an ITSM Process Manager. The position demands ownership of ITSM governance and continual improvement, with skills in ServiceNow and Configuration Management Database (CMDB) governance. You will guide teams in adopting best practices while leveraging analytics and automation to boost performance metrics.

Key Responsibilities:
• Own governance and adoption of ITSM processes
• Establish standards and best practices for service delivery
• Lead Configuration Management and CMDB governance




• Monitor service performance using KPIs and reporting
• Drive continuous improvement initiatives proactively

Requirements:
• Minimum 4 years’ experience in ITSM principles
• Proficiency in ServiceNow administration and configuration
• Knowledge of CMDB governance best practices
• Solid analytical and problem-solving abilities
• Excellent relationship-building and communication skills

Amplify your impact on digital service delivery and process enhancement with MNP in Calgary.
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📌 ITSM Process Manager at MNP Calgary (Alberta)
🏢 MNP
📍 Alberta