By joining Sedgwick, you'll be part of something truly meaningful.

It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Here, there's no limit to what you can achieve.

Operations Manager- Workers' Comp
**PRIMARY PURPOSE** : To manage the technical and operational functions within assigned Workers Compensation Team.

Ensuring compliance with company standards and industry best practices; and to ensure consistent delivery of quality service.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
Lead daily operations of Workers Compensation Claims Team
Ensure timely adjudication, case management and resolution of claims
Monitor claim lifecycle performance from intake to closure
Manage team inventory, workload distribution and productivity standards
Ensure compliance with all Provincial Workers Compensation Boards across Canada
Remain current on legislative and policy changes
Oversee claim costs
Drive cost containment programs
Analyze trends impacting employer premiums
Act as point of contact for stakeholders
Present operational performance KPIS and cost improvement strategies
Manage escalations and complex cases with stakeholders
Establish and manage service level agreements
Track KPIs
Lead, coach and mentor claims managers, adjusters and support
Build high-performing teams with strong technical expertise
Drive training on legislation, claims handling and systems
Oversee hiring, performance management and succession planning
Identify opportunities for operational efficiency (automation and workflow)
Standardize best practices




Leverage data analytics to improve outcomes
**QUALIFICATIONS**
**Technical Expertise**
Deep knowledge of Canadian Workers' Compensation systems and legislation.

Understanding of disability management and return-to-work practices.

Financial acumen (reserving, cost analysis, experience rating models).
**Leadership & Management**
Strong people leadership and development skills
Ability to lead through change and transformation
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred.

Professional certification as applicable to line of business preferred.
**Experience**
**5–10+ years in Workers' Compensation or disability claims management**
Experience in Canadian WC systems (e.g., WSIB, WCBs, Work

SafeBC)
2–5+ years in leadership or supervisory role
**Skills & Knowledge**
**Technical Skills**
Strong knowledge of: Provincial WC legislation
Claims adjudication and appeals processes
Return-to-work programs
Experience with claims management systems and reporting tools
Data analysis and performance reporting skills
**Soft Skills**
Strong leadership and people management capabilities
Excellent communication and stakeholder management skills
Problem-solving and decision-making under pressure
Attention to detail and risk awareness
Change management and adaptability
Job type:



We are currently hiring for this position.

Compensation Information: Salary Range: $90,000 - $115,000 CAD annually
This position is full time and compensation is salaried.

Compensation is determined based on experience, qualifications, and internal equity.

Sedgwick is committed to transparent and equitable pay practices.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates.

These tools are subject to periodic review.

We are committed to inclusive, barrier-free recruitment and selection processes.

If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.
_Sedgwick is an Equal Opportunity Employer_
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, perks administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see**
**sedgwick.com**

📌 Operations Manager- Workers'' Comp (Ontario)
🏢 Sedgwick
📍 Ontario