Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers!

Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontario.

We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

Job Responsibilities
The Service Writer is the first point of contact for service-related inquiries at the Hyde Park location.Reporting to the Service Manager, this position provides customer service and administrative support tohelp ensure the Service Department operates efficiently.The successful candidate will coordinate service appointments, maintain accurate work orders andcustomer records, support departmental billing and payroll processes, and communicate regularly withcustomers, technicians, and other departments.

Key Responsibilities:

Respond to phone and in-person inquiries regarding service appointments, equipment pickup anddelivery, and repair status.

Direct specialized or escalated customer inquiries to the Service Manager.

Assist customers with equipment drop-offs and pickups.

Follow up with customers regarding repair work.

Make outbound calls related to:

Special service campaigns

End-of-warranty inspections

PIP and update requirements

Sno to Mow changeovers

Tune & Trim services

ASI inspections

Ensure customer email addresses and contact information are complete and current.

Open work orders for scheduled equipment and advise the Service Manager and Back Parts CounterAdvisor of known parts requirements.

Monitor work orders through completion, customer payment, and closing.

Open, coordinate, and bill trucking requests.

Maintain organized Service Department records and paperwork.





Prepare delivery packages for new equipment.

Oversee the receipt of incoming new equipment and transferred equipment, adding notes anddocumentation as required.

Skills and Qualifications

A diploma in Business or Marketing or equivalent experience

2-3 years of experience in a sales advisor/service role

Experience with and/or knowledge of agriculture and turf equipment

Basicknowledge of accounting practices

General understanding of mechanical/technical terms

Proficiency with standard computer applications, including Microsoft Office, Excel, email, and internet based systems.

Collaborative and team-oriented approach.

Strong organizational skills and attention to detail.

Clear and professional verbal and written communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Valid driver license

Ability to work on a Saturday rotation, as well as extended hours during seasonal demands

Wage Range

$52,000 - $58,000 per year

The posted range reflects the skills and qualifications listed above

Candidates with more or less experience, education or knowledge may be considered at a point outside the range

WhyHuron Tractor?
Our commitment to greatcustomer service starts with the great people on our team. We take pride inhelping our employees develop careers that reward, enrich and grow with theindividual.

Great training opportunitiesthrough John Deere, as well as internal training

Competitive compensation

RRSP’s and extended advantages

Employee Discounts

Future Growth Opportunities

Excellent team environments witha Social Committee that plans great events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

Vision care

On-site parking

Paid time off

#J-18808-Ljbffr

📌 Service Writer (Manitoba)
🏢 Kaizen Lab
📍 Manitoba